Return & Refund Policy

1. Scope

This Return & Refund Policy applies only to purchases made directly on the Herbalozy website. It does not cover products purchased from third-party online marketplaces or international orders (international orders are not eligible for return or refund).

Effective Date: [May 05,2025]

2. Eligibility for Return Refund

· Eligible Issues: Returns and refunds are allowed only if the product is defective, damaged in transit, expired, or was incorrectly shipped (wrong item). Change-of-mind returns or refunds are not permitted.
· Timeframe: Customers must request a return or refund within 2 days of delivery. Claims made after this period will not be considered.
· Condition: The product must be returned in its original sealed packaging with all labels and tags intact. The item must be unopened and free from any signs of use or tampering.

3. How to Initiate a Return or Refund

· Contact Support: Customers must promptly contact Herbalozy’s Returns Support via the website’s contact page, email, or phone to report the issue. Provide your order number and a clear explanation of the problem.
· Evidence Required: Include clear photographic or video evidence of the issue. For example, send a photo of the product (with invoice/order ID visible) clearly showing the defect or damage.
· Return Shipment: The customer is responsible for shipping the product back to Herbalozy (we do not offer home pickup). Please securely package the item; Herbalozy is not liable for any loss or damage during return transit.
· Inspection: Once we receive the returned item, our team will inspect and verify the issue. Returns that do not meet the above criteria (e.g., items opened/used or missing labels) will be rejected.

4. Refund Processing

· Approval: If your return is approved after inspection, Herbalozy will process the refund.
· Refund Method: All approved refunds are issued by Herbalozy to the original payment method used for the purchase. For Cash-on-Delivery orders, a bank transfer will be arranged (you must provide valid banking details).
· Timeline: We aim to issue approved refunds within 48 hours of completing the product inspection. Once processed, please allow additional time for the funds to appear in your account, depending on your bank or payment provider.

5. Order Cancellations

· Orders can only be canceled before they are shipped from our warehouse. Once a courier has picked up the order, it is considered shipped and cannot be canceled. (If an order was shipped in error, it must be returned according to the procedures above.)

6. Restrictions
and Non-Returnable Items

· No Change of Mind: Returns or refunds for reasons such as buyer’s remorse, changed preference, or accidental selection are not allowed.
· No Opened/Used Items: Any product that has been opened, used, or tampered with is not eligible for return or refund.
· Defective/Damaged Claims Only: Only genuinely defective or damaged items qualify for return under this policy. If a returned product is found ineligible or further damaged by customer handling, the refund will be denied.
· Safety/Health Notice: For safety and hygiene reasons, most consumable products cannot be returned once opened, even if the customer claims an issue (unless required by law).

7. Fraud and Abuse Prevention

Herbalozy reserves the right to refuse or cancel any return or refund request if there is evidence of fraud, abuse, or repeated misuse of this policy. Return/refund fraud costs retailers billions of dollars each year. Customers found to be abusing the returns process (for example, claiming false defects or repeatedly returning products) may have their accounts flagged or blacklisted and may be denied future refunds or orders. Herbalozy’s decision on all such matters is final.

8. Support Contact

For any questions or to initiate a return, customers should contact Herbalozy’s Returns Support via the contact information provided on our website or in the order confirmation. Our support team will assist you with the return process and provide the appropriate return address once a claim is approved.

9. Policy Updates and Legal

· Updates: Herbalozy reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on the website, and the updated effective date will be shown at the top.
· Applicable Law: This policy is subject to applicable consumer protection laws. Where the law mandates a more generous return or refund option than stated here, those legal rights will apply.
· Limitation of Liability: Herbalozy is not responsible for any indirect or consequential losses related to a return or refund.
· Final Authority: In case of any dispute or ambiguity, Herbalozy’s interpretation and decision regarding this policy shall be final, to the fullest extent permitted by law.
Sources: Industry examples and guidelines were used to inform the structure and language of this policy.